FAQ

Any questions? We got you.

Your ordering journey

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Step 1Getting StartedFirst time here? Start with the basics.
What types of products can I package with Dylign?

Almost anything a CPG brand sells: coffee, snacks, supplements, pet treats, cosmetics, candles, and more. Our flexible packaging, including pouches, sachets, and stick packs, is made with FDA food-contact films, so it is safe for direct contact with food. For boxes, we recommend folding cartons and mailer boxes as secondary packaging; if your product needs direct food contact, our pouch line is the right fit. Not sure which format suits your product? Configure it in our 3D design tool and see an instant preview and price.

What is the minimum order quantity?

Every product starts at just 100 units. Dylign was born because our founder wanted to launch a clean-recipe chicken soup brand and could not find a single supplier willing to back a small brand at the start. So we built the company we wished we had. Start at 100 units to try out a new flavor, a fresh SKU, or a different packaging format at the lowest possible cost, ease the pressure on your cash flow, and scale up once something takes off.

How does ordering with Dylign work?

Select your product in the 3D design tool and apply your artwork to its dieline, then choose material, lamination, and finishing effects. Set your quantity and shipping method, and the landed price updates instantly. Already have a dieline from your designer? Upload it directly instead. Once you submit your design, we return it within 24 hours for you to confirm page by page. Approve it, and production begins right away, shipping to your door at the speed you choose.

Do I need to order a sample first?

We strongly recommend it. Your sample is made on the same production press as your bulk order, so what you hold is what you will ship, with no guesswork. You also get studio photos of your sample to use however you like. Samples are made in 7 business days and rushed to your door.

Do I need a dieline or design file to start?

No. You can build your product directly in our 3D design tool and see a real preview without any dieline. If you already have artwork or a dieline, you can upload it instead.

Can you recommend a packaging designer or rendering partner?

Yes. If you need design support, we recommend AUW Studio for packaging design and Pikes.ai for photorealistic renders. Both deliver quality we trust.

Step 2Quotes & PricingUnderstand what drives your cost.
What payment methods do you accept?

Payments are processed securely through Stripe, and we accept major credit cards at checkout.

What does the landed price include?

Everything: materials, printing, finishing, and delivery to your door, with any applicable taxes or duties identified before you place your order.

How long is my quote valid?

7 days from the date of issue.

How is shipping cost calculated?

We offer several shipping methods, each with a different speed and price. Choose your method at checkout, and its cost is added directly to your landed price. See the Production & Delivery section below for full shipping details.

How does pricing change with quantity?

Unit cost drops as your quantity increases. The 3D design tool lets you check the price at any quantity and shows a price curve so you can see exactly how your unit cost changes as volume grows.

How do I get a quote?

Configure your packaging in the 3D design tool and your landed price appears in about a second.

Are there any hidden fees?

No, your quote shows the full landed price, and anything separately applicable such as sales tax is identified before you order.

Step 3SamplesTry before you commit to bulk.
Will my sample match the final production run?

Yes, samples are made with the same design, materials, finishing effects, and process as your bulk order, within standard manufacturing tolerances.

What are the studio photos that come with my sample?

On Day 10, counting from design confirmation, our studio photographs your sample professionally and free of charge, so you have real product photos ready for mockups, listings, or social media before it even ships.

Is my sample inspected before it ships?

Yes, every sample passes inspection before it is photographed and shipped.

How much does a sample cost?

Samples start at $70, which includes production, inspection, studio photography, and delivery.

How long does a sample take?

15 days from design confirmation to your door.

Can I make changes after receiving my sample?

Yes, you can revise your design and order a re-sample before committing to production.

Step 4Design & ConfirmationGet your artwork production-ready.
What if I already have a dieline from my designer?

Upload it directly, and we will check it and send back your design for final confirmation before production begins.

What file types should I upload?

High-resolution print-ready files work best; exact formats and specs are listed in the upload step.

What am I responsible for checking in my design?

Spelling, copy, layout, colors, dimensions, and specs. Once you approve, production runs exactly to the approved design.

How long do I have to review my design?

Take the time you need, but if we receive no response within 3 business days, the latest version may move to production, so review promptly.

How fast will I get my design confirmation?

Within 24 hours after you submit your design, we will send it back for your confirmation before production begins.

How does design confirmation work?

You confirm your design page by page: first the overall design, dieline, and artwork placement, then each add-on, then each finishing effect on its own page.

How are finishing effects confirmed in my design?

Each finishing effect you selected, such as Emboss, Spot UV, Window, or Hot Foil, gets its own review page showing exactly where it lands.

Do I need a dieline to start?

No, the 3D design tool generates the dieline automatically as soon as you select your product and size, so you can start designing right away.

Step 5Materials & PackagingChoose the right build for your product.
Which packaging materials are available with PCR content?

PCR Material can be added to eligible Classic and Recyclable structures. Our PCR Material option uses an 80 μm PE layer containing 50% post-consumer recycled content. It is not currently available with Compostable packaging, and availability may depend on the pouch format, product type, filled weight, and required performance.

What zipper options are available for Dylign custom pouches?

Dylign offers Standard, Pocket, and Powder-Proof Zippers. A Standard Zipper is ideal for everyday resealing, a Pocket Zipper offers a clean, premium opening experience, and a Powder-Proof Zipper is designed for fine or dusty products.

What products are suitable for PCR packaging?

Our PCR Material option is best suited for lightweight dry products such as coffee, snacks, powders, and dry pet food, with a recommended filled weight of up to 1 kg. It is not recommended for liquids or heavy-duty applications. Product composition, filling conditions, storage, and performance requirements are reviewed before the structure is finalized.

What lamination and finishing options are available?

Matte, Gloss, and Soft Touch lamination, plus finishing effects like Spot UV, Hot Foil, Emboss, and Window depending on the product.

What is post-consumer recycled (PCR) material?

Post-consumer recycled, or PCR, material is plastic recovered after consumer use and processed for use in new products. Our PCR PE layer contains 50% post-consumer recycled material, and eligible finished pouch structures contain approximately 30% PCR by total package weight. The final percentage varies based on the selected structure and components and can be confirmed for the final pouch specification. This reduces the amount of virgin plastic required and supports greater circular use of plastic materials.

Should I choose Classic or High Barrier?

It depends on your product: oils, strong aromas, and moisture-sensitive contents usually need High Barrier.

Should I choose a Doyen, K-Seal, or Plow Bottom stand up pouch?

Choose based on your product weight, the stability you need, and usable capacity. A Doyen has a rounded base and works well for lighter products. A K-Seal uses angled seals plus a bottom seal for greater stability, making it a good fit for heavier or denser fills such as coffee, pet treats, and protein powders. A Plow Bottom also uses angled seals but has no bottom seal, providing more usable capacity.

Is your packaging food safe?

Our pouch packaging lines are built for food applications, and we confirm compliance documentation for your specific product during setup.

Is the PCR Material option suitable for food packaging?

The PCR Material option is available for eligible dry-food packaging applications. Suitability depends on the specific material structure, product type, filling and storage conditions, and applicable food-contact requirements. We review the final application and available documentation before production.

Is packaging with PCR content recyclable?

Not necessarily. PCR content refers to the source of part of the material, while recyclability depends on the complete pouch structure. Classic packaging with PCR remains a multilayer structure and is not recyclable. Our Recyclable option uses a mono-PE-based structure designed for PE recycling streams and can also be configured with PCR content. Actual acceptance varies by location, recycling program, and final package specification.

How much PCR content is in the finished pouch?

The PCR PE layer contains 50% post-consumer recycled content by weight. Because this layer is only one part of the complete pouch, the total PCR percentage by package weight varies based on the selected structure, finish, inks, adhesives, zipper, and other components. We can confirm the estimated total PCR content for the final pouch specification upon request.

How do I know which material my product needs?

In the 3D design tool, you can freely switch between product, size, material, lamination, and finishing effects, and apply your own artwork to see what actually suits your product best.

Can I use a folding carton for food products?

As secondary packaging, yes; for direct food contact, we recommend pairing it with our pouch line.

Are your recyclable and compostable materials certified?

Our recyclable pouches use a mono-PE structure designed to meet APR guidance, and we confirm certification details for your specific spec during setup.

Are Dylign's zipper options recyclable or compostable?

Standard, Pocket, and Powder-Proof Zippers are available in both recyclable PE and compostable PLA.

Step 6Quality & GuaranteesKnow exactly what you're getting.
Will the printed colors match what I see on screen?

Screen colors, RGB, always look more vibrant than printed colors, CMYK or Pantone, so if color is critical, approve a physical sample before production.

What if my order arrives damaged or defective?

Reach out to our team within 7 days of delivery with photos and lot numbers, and we will help figure out the root cause. If it turns out to be a production issue, we will repair, replace, or refund the affected portion. If it happened in transit, we will help you file a claim with the carrier.

How does Dylign control quality?

Every order is produced to your approved design and inspected before shipping, and samples follow the same inspect-then-ship process.

Step 7Production & DeliveryThe final stretch to your door.
When does my production timeline start?

The clock starts at design confirmation, once your design is approved.

What shipping speeds do you offer?

Four tiers: Express, Priority, Standard, and Economy, each priced live in your quote.

What if my shipment is delayed or marked delivered but missing?

We monitor every shipment and notify you of changes; if tracking shows delivered but nothing arrived, reach out to our team and we will assist with the carrier claim.

How long does production take?

Production time varies by product: pouches usually take 12-14 days, mailer boxes 8-10 days, and folding cartons or shopping bags 7-9 days. Your exact timeline is shown with your quote and depends on quantity, manufacturing process, and finishing effects.

How do I track my order?

Tracking appears in your account as soon as your shipment has meaningful scan data.

Can I change my shipping address after ordering?

Before your order ships, yes; reach out to our team and we will update it.

Can I cancel or change my order?

Before you approve your design, yes, reach out to our team with your order number; once production begins, orders cannot be changed or cancelled.

Still have questions?

Reach out and our team will help you out.

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